Customer Service

Terms and Conditions


Wizard International, Inc. Terms & Conditions – Updated 6/19/23

All the items that you have in your shopping cart appear in your order during Checkout. If you do not want to order all the items, simply edit your shopping cart first by removing the item(s) you do not want to purchase. When you click "Continue" on the credit card page we verify your credit card. Your credit card will be charged when your order is shipped. Your order will not be placed, and your credit card will not be charged if you do not click "Continue” on the credit card page.

By purchasing a Service Plan, you accept the Service Plan Terms and Conditions and acknowledge the start of your annual service plan agreement.

Currently, we only ship orders to the U.S., Canada and countries not serviced by International Distributors. For an authorized distributor near you, please visit our International Distributors page.

We accept credit cards and electronic checks as payment for all web orders before they are placed. Wizard International, Inc. accepts the following credit cards: Visa, Discover, MasterCard, American Express.

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

If you have placed an order from the Wizard Webstore, you can check the current status of your order by clicking on the status link provided in your order confirmation email or contact us at (888) 855-3335 (option 2).

By purchasing Digital Content in the Webstore, you assume responsibility for meeting all FrameShop software requirements for use. To download Digital Content, your Computerized Mat Cutter (CMC) must also be connected to the internet. Customers will NOT be eligible for a refund of purchased Digital Content that is unavailable due to the customer not meeting these requirements.

These policies pertain to purchases directly from Wizard International, Inc.

Rental CMCs are eligible to be returned at any time during the rental contract period. Customers who cancel within the first 60 days will receive a refund of the Activation Fee. Certain contracts are subject to cancellation penalties based on the contract signed. Any duties collected by government agencies are the customer’s responsibility.

All other hardware products are eligible to be returned within 30 days and are subject to a 15% restocking fee. Software products are NOT eligible for refunds and all sales are final.

Contact our Technical Support department and request a Return Merchandise Approval (RMA). Please have your order number and return item number(s) ready. All returned products will be provided with shipping instructions and labels.

Include the following with all returns:

  1. Original or copy of itemized receipt.
  2. Circle the item(s) that you are returning or exchanging and note the reason why.
  3. If you would like to exchange, clearly indicate the item(s) you want to purchase on the itemized receipt.
  4. Pack and seal your return item(s) securely, in the original package if possible, and include the itemized receipt.

Wizard International, Inc.
Attn: Webstore Returns
4600 116th Street SW
Mukilteo, WA 98275

In the event of incorrect products being shipped, we will ship replacements at no charge. We do not accept C.O.D. deliveries. Wizard International, Inc. is not responsible for lost or stolen return shipments. All returns and exchanges must be made in the country of original purchase.

On returns, Wizard will issue a refund to the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement. All refunds are at the discretion of Wizard International, Inc.

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